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| It is one thing to make new players sign up your online casino, but making them return is a whole different subject. This is however highly important, because returning players, because without them online casinos couldn't exist. Therefore, it is important to keep players satisfied and reaching complete customer satisfaction has to do with offering an outstanding customer support service. Most online casinos invest a lot of money in training professional staff members for the customer support service and in making the service available 24 hours a day, 7 days a week. Most questions to the customer service are about pay-outs, game rules, fair gaming, deposits and software. An excellent customer service is able to answer all these player's questions as quickly as possible. In 2004, the Customer Excellence Award (supported by the Online Players Association) went to Club Dice Casino and Carnival Casino, for their excellent customer service. Most customer support services are available by fax, mail and telephone. The phone numbers are usually tax-free for players who call from Canada or the United States. Some online casinos have an extra option when it comes to reaching the customer service: chat. Via chat players can pose their questions directly to a member of the customer support service, and receive their answers in Real Time. Some of the online casinos that offer this great service are: Monaco Gold Casino, USA Casino and Joyland Casino. |
